Student Assistant I – Library Learning Commons
About the Position
Join the Library Learning Commons team as a Student Assistant Level I and gain valuable hands-on experience in customer service, technology support, and library operations. This is a great opportunity for students interested in IT support, library science, communications, or just looking to gain meaningful campus work experience.
You’ll serve as the first point of contact at the Learning Commons service desk—helping students with basic tech issues, circulating loaner laptops, and ensuring the space runs smoothly.
Responsibilities
Customer Support & Desk Service
Greet and assist students at the service desk
Answer phones, retrieve voicemails/emails, and provide accurate information
Help students with BayCard, NetID, printing, and software questions (MS Office, Canvas, Horizon Email)
Technology Circulation & Maintenance
Check out/check in loaner laptops and tech items
Post-image and reshelve returned devices properly
Refill printer paper across all CORE building floors
Troubleshoot Wi-Fi, printing, and basic hardware/software issues
General Operations
Maintain a clean, organized service area
Track CORE workstation usage; report any technical issues or concerns
Ensure service desk coverage during assigned shifts
Communicate supply needs and assist with special projects as assigned
Minimum Qualifications
Currently enrolled at CSU East Bay
Strong communication and interpersonal skills
Ability to follow instructions and work independently
Basic familiarity with technology and commonly used applications
Dependable attendance and time management
Preferred Skills
Previous customer service or tech support experience
Comfortable with light physical tasks (e.g., moving laptops, carts)
Familiarity with academic tools like Canvas or print systems
Why Join Us?
Flexible scheduling around classes
Gain real-world technical and customer service experience
Support your peers in a collaborative, student-centered environment